Frequently Asked Questions
Everything you need to know about shopping with Parallel Store.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
At Parallel Store, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your delivery status.